![]() Samsung users may need to set Google Pay to default (Settings > Apps > Google Pay > tap Set As Default > tap 'Open Supported Links' > tap 'In This App')Ĭheck your settings and ensure you have no pop-up blockers enabled. Set your default browser to Google Chrome (Settings > Apps > Chrome > Browser App > tick Chrome) You may also need to switch your phone off and on again to pick up any updatesĮnsure you are tapping on 'G Pay' not 'Apple Wallet' when trying to download itĬheck that you have G Pay already added to your deviceĬheck your pass or ticket has not already downloaded - please click on 'G Pay' to view your pass. If you are using a work phone, you may be blocked from opening certain links and attachments - please forward the email with your digital ticket to your personal phone If you are using an alternative mail provider such as Yahoo, AOL or accessing it via the Outlook mail app, please forward the email to your address that utilises your phone’s native mail app. Only open the email in your phone’s native mail app. Downloads should be set to 'On My iPhone' rather than 'iCloud Drive'.Ĭheck your settings and, If you are using Android, ensure you have no pop-up blockers enabled. ![]() For anyone experiencing issues downloading their pass or ticket, please try the following useful tips:Įnsure you are tapping on 'Apple Wallet' rather than 'G Pay' when trying to download itĬheck your pass or ticket has not already downloaded - please click on Apple Wallet to view your pass.Įnsure your phone is receiving Mobile Data for your digital pass or ticket to update correctly.Ĭheck your Safari settings and make sure you have “Block cookies” and “Block Pop-ups” turned off.
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